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Frequently asked questions:

Deposit:

No deposit required. When using IBAN and BIC codes a transfer within the EU costs no more than a domestictransfer. Please use the bank details on our reservation confirmation.

Payment options:

  • EC card, Maestro, ATM or cash
  • Visa and Mastercard

Cancellation:

up to 3 months before arrival: Free of charge
3 months – 1 month before arrival: 40%
1 month – 1 week before arrival: 70%
1 week before arrival: 90%

In case something unexpected happens: use our hotel cancellation package for EUR 6 per room/night. This protects you in the event of sudden illness, an accident or the death of a relative, loss of employment or a summons.

Other important information:

  • Prices are per person and day including all charges, unless otherwise described in the offer.
  • We deduct € 10,- from the half-board amount for an adult for a booking with breakfast
  • We charge EUR 7 per day for dogs without food
  • Your room will be available from 13:00 on your day of arrival
  • On your day of departure your room must be vacated by 10:30
  • Please telephone us if you are going to arrive late
  • Our rooms can be equipped with one or several beds
  • Bathrobes are available for a fee of EUR 5 at reception
  • For a short holiday of up two nights we levy a surcharge of EUR 5 per night and person.
  • For a room with a single occupancy we levy a surcharge of from EUR 10 to EUR 15 per day.
  • For your transfer from the airport or railway station you can take advantage of our hotel and guest car service